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https://hdl.handle.net/2440/117027
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Type: | Journal article |
Title: | Addressing the patient experience in a magnetic resonance imaging department: final results from an action research study |
Author: | Munn, Z. Pearson, A. Jordan, Z. Murphy, F. Pilkington, D. Anderson, A. |
Citation: | Journal of Medical Imaging and Radiation Sciences, 2016; 47(4):329-336 |
Publisher: | Canadian Association of Medical Radiation Technologists |
Issue Date: | 2016 |
ISSN: | 1939-8654 1876-7982 |
Statement of Responsibility: | Zachary Munn, Alan Pearson, Zoe Jordan, Fred Murphy, Diana Pilkington and Amanda Anderson |
Abstract: | Introduction: Patients undergoing magnetic resonance imaging (MRI) can experience anxiety and claustrophobia. A multimethod action research study was conducted to determine how patient care was currently being delivered in an MRI department and to determine whether this could be improved. Methods: This action research study used both quantitative and qualitative methods. Changes were introduced into the department after baseline data collection to address areas for improvement. A survey was conducted of patients to establish their level of satisfaction and/or anxiety and to determine whether this improved during the course of the project. Staff practice was qualitatively observed over the course of the project and observations recorded in a field diary. Finally, focus groups were held with staff. Results: The project resulted in improved satisfaction and lower anxiety for patients, and increased the amount of patients receiving information compared with the results of a baseline survey. However, these findings were not statistically significant. Among staff, qualitative observations portrayed a renewed focus on the patient in MRI including changes in their actions such as increased use of touch, improved communication, and focused efforts to maintain privacy. Conclusions: This study was able to achieve a change in practice through an action research cycle in a MRI department. Over the course of the project, improvements were made to the department, and radiographers changed the way they acted and interacted with patients. |
Keywords: | MRI; action research; patient experience; anxiety |
Rights: | © 2016 Canadian Association of Medical Radiation Technologists. Published by Elsevier Inc. All rights reserved. |
DOI: | 10.1016/j.jmir.2016.04.007 |
Published version: | http://dx.doi.org/10.1016/j.jmir.2016.04.007 |
Appears in Collections: | Aurora harvest 3 Medicine publications |
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