Preparing for Industrial Collaborative Robots: A Literature Review of Technology Readiness and Acceptance Models

Abstract

Collaborative robots (cobots) are an emerging technology that are increasingly being introduced into organisations. However, research investigating employee attitudes towards, or assessment of factors predicting acceptance of cobots is limited. A literature review was conducted to identify reliable and parsimonious models of technology acceptance that would hold relevance when applied to cobots. Understanding and facilitating employee acceptance of such technology is important if the improved productivity, job satisfaction and cost savings associated with its implementation are to be achieved. The Technology Readiness Index (Parasuraman, 2000) and Technology Acceptance Model (Davis, 1989) were considered most appropriate as a starting point to empirically explore cobot acceptance.